View our Returns policy

When will my order be processed?
How long will it take for my order to arrive?
Do you ship orders worldwide?
Which credit cards do you accept?
Is your site secure?
What is your return policy?
Exchange Policy
Do you have a catalog?
I want to purchase an item that i see online, but you don't have my size/color.
What are your shipping rates?

When will my order be processed?

If your order fits all authorization criteria, then all orders placed Monday - Friday before 2pm est will ship out the same business day. All other orders will ship on the following business day.
We do not ship or deliver on holidays & weekends.

Your order may be delayed for the following reasons and more information may be requested to provide proof of identity. *these reasons are subject to change at any time.

1. Incorrect shipping addresses entered
2. Past history of fraud or chargeback has been assigned
3. Unable to verify billing address information.

How long will it take for my order to arrive?

We do not ship nor deliver on holidays or weekends. If your order fits all authorization criteria then your order will ship on time. All orders placed before 2pm est will ship out the same day. All orders placed after 2pm est will ship out the following business day.

Express International - 5-10 working days
Domestic Australia - 2-5 working days

Do you ship orders worldwide?

Yes! we ship to most international destinations.

Shipping options may vary depending on the delivery restrictions in your country. Not all shipping methods may be available.
Exact shipping prices are unknown until you proceed through the checkout process.
Additional fees such as taxes, duty, or brokerage may be requested upon delivery or billed in the future from your local customs department. After9am  is not responsible for any of these costs.

Which credit cards do you accept?

We accept:

Visa, Master Card, American ExpressWe use www.eway.com.au as our Payment Gateway who offer a safe and secure payment method.

Is your site secure? Why do I not see the security lock symbol?

Yes, shopping at websites powered by Global Web Shops is safe. Every credit card purchase you make at a website powered by Global Web Shops is backed by the Global Web Shops safe shopping guarantee.

We guarantee that every transaction you make at a website powered by Global Web Shops will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at a website powered by Global Web Shops.

Our secure server software (ssl) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the internet. Websites powered by Global Web Shops are registered members of thawte, the leading provider of internet trust services - including authentication, validation and payment.

The security lock symbol appears only at the credit card entry stage of the checkout process.

What is your return policy?

Only items that have been purchased from this website can be returned according to the following policy.


- Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping).
- Customers will be responsible for all shipping costs unless the product(s) received was damaged.
- All returns must be sent back within 30 days of the invoice date.
- All other returns will be sent back to the customer.
- All returns must be in saleable condition and include its original packaging with tags attached.
- Invoice # and billing name must appear on the return/exchange form we will send you once you contact us.

Exchange

Sorry but we currently do not offer an exchange service as we have ever changing stock and cannot ensure we will have the same shoe in another size. we suggest you place an order for the size and style would like and then return the original shoe for a refund to ensure we have it in stock (returns policy applies).

Do you have a catalog?

Unfortunately at this time, we do not offer print catalogs.

I want to purchase an item that i see online, but you don't have my size/color. will it be coming back in stock?

Unfortunately, most items are not restocked. We like to keep our inventory fresh and full of the season's newest styles. You can contact our customer service representatives / personal shoppers with the style number so that we can check on a restocking date.

What are your shipping rates?

All shipping rates are based on the weight of your items and the location of your shipping address. Exact prices are not known until you reach the shipping section of your check out process.

 

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